Introduction to MS CRM 2011
Ms CRM 2011 is client relationship management software that is multilingual and the package is formulated by Microsoft. The primary focus of this customer relationship management software is:
- Assistance
- Sales
- Marketing
It is seen that Microsoft is promoting dynamics CRM as an XRM platform. This helps in boosting the number of associates and thus makes good use of proprietorship framework. Therefore it helps to modify it in a way to meet all your demands. The Microsoft dynamics of certain business application comprises of certain business application. They are:
- Microsoft Dynamics NAV
- Microsoft Dynamics SL
- Microsoft Dynamics AX
- Microsoft Dynamics Retail Management System
- Microsoft Dynamics GP
The 2011 version of Microsoft CRM is usually for cloud offering and installation by a particular customer or partner. Dynamics CRM versions 4.0 adds several features which also supports different kinds of duplicate data detection and other enhancement. Earlier August 2011 the beta version of Microsoft Dynamics CRM 2011 was released with beta testers as well as market watchers over the years there have been several improvements in it.
The history of Microsoft CRM is:
- Microsoft CRM 1.0 that was launched in 2003
- Microsoft CRM 1.2 that was released on 8th of December 2003
- Microsoft Dynamics CRM 3.0 that was launched on December 5th 2005
- Microsoft Dynamics CRM 4.0 in December 2007
- Microsoft Dynamics CRM 2011 was released in Beta in February 2010 then released at candidate stage in December 2010 and finally the product was released in February 2011
The Microsoft dynamics CRM 2011 supports 41 languages at a time. Some of the important features of Microsoft Dynamics CRM 2011 features are:
- New Business Intelligence Functionality
- Advanced user Personality
- Tight integration with Microsoft office
- Role based forms and views
- Better configuration capabilities
- Customising and sharing
- Microsoft dynamics marketplace
- Interactive process dialogs
Thus, hosted MS CRM usually helps all the users to manage their businesses effectively and find out new opportunities.